Welcome to the Help Center. Find answers, step-by-step guides, troubleshooting resources, and best practices to help you get the most from our platform.
Top asked questions
How do I get folders in my account?
If your account does not have a folder structure, please contact [email protected]. In your email, provide the Account ID and the email address of one or more users who be the account admins.
How do I try a license before buying it?
You can assign a 10-day trial license to your device. The expiration date starts after the download and is shown in your ctrlX CORE.
Learn more in our guide:Â How-to Request and Assign Trial Licenses
How do I try the premium feature of ctrlX Device Portal?
Premium features are in Beta and limited to selected customers. A signed contract between Rexroth and your company is required to test them. Contact your sales representative to find out more.
↪ See all FAQ for ctrlX Device PortalÂ
Popular topics
Getting started
Learn how to register, manage devices, assign licenses and create a structure of folders with the Quick Start Guide
License your device
Once purchased, the license receiver will receive an email when your licenses are ready. Simply assign the licenses, download the files, and upload them directly on your device's Settings page.
See the complete guides: How to assign apps and licenses to devices and How to upload licenses in the device.
Move devices with licenses to another account
If your devices are ready and shipped to your customer you can also move the licenses and their management to the customer account. For that, the customer must have an account with Rexroth. Then open a Service Ticket Transfer Licenses
↪ See all ctrlX Device Portal how-to articles and get the guidance you need
Troubleshooting
Login Issues
You may not yet be registered for an account. Request access via the Service Tickets Add/Remove user. You will need the customer account number (available at every license certificate).
Devices data not available
If you found this error in your Devices Overview page, please send us an email including the Account ID to [email protected]
Device not found
If you can't find your device it may not be registered yet. Open a Support Ticket Claim my device. If you have already seen your device in your account, it may be located in a different folder. Try changing the search filter to "All Folders".
Learn more in our guide: Â How to Find and Register my devices.
↪ Contact Service Hotline & Helpdesk for all questions concerning help, troubleshooting and repair. Inhouse, in the field or remote, available 24/7 +49 (0)9352 40 50 60 or by [email protected]
API
I have my own management tool. How can I integrate with ctrlX Device Portal?
Please contact us so that we setup API access, [email protected]