05/17/2024
Bosch Rexroth | Device Portal | Licensing | Device Management | Device

FAQ for ctrlX Device Portal


💬 General

What is the ctrlX Device Portal?

The ctrlX Device Portal is a web tool to manage ctrlX devices, licenses, and apps. You can:

  • See all CORE devices

  • Add ctrlX OS or engineering devices

  • Download apps and licenses

  • Assign licenses

How can I access ctrlX Device Portal?

Go to the ctrlX Device Portal 

How can I get in touch to ask a question or report an issue?

You can: Post your question in the ctrlX SERVICES forum page or contact our Support hotline.  


💬 Account and User Management

How do I create an account in ctrlX Device Portal?

An account is created automatically when you buy a ctrlX device or license. 

If you need a new account, go to Service Tickets and fill the form: New company account

How do I find my company account ID?

You can find your customer account number on every license certificate.
In ctrlX Device Portal, it appears next to the logo in the header.

Why am I receiving an error when I try to login?

You may not yet be registered to an account. Request access in the Service Tickets and fill the form: Add/Remove user.
ℹ️ You will need the customer account number (available at every license certificate).

How can others in my company access the licenses?

Add users to your company account via the "Settings" page or submit a request through our Services Tickets

How do I remove users from my account?

Submit a Request Ticket and enter the Name, Surname, and Email address of the users you wish to remove in the Users to Remove field


💬 Licenses

How do I try a license before buying it?

Yes. You can assign a 10-day trial license to your device. The expiration date is shown in your ctrlX CORE.

👉 Learn more in our guide: Information for trial/time-based licenses

What is a 10-day trial license?

It is a testing licenses that lets you test most apps in the ctrlX Store for 10 days. It is for testing only, not for productive use.
Each account gets 3 trial licenses. When used, another 3 are added—up to 5 times.

What is a time-based license?

A license valid for a set time. The countdown starts when you download it from the Device Portal. Once it expires, it disappears from the device. You can add a new one anytime.

How can I purchase licenses?

You can purchase licenses through:

  • The ctrlX Store

  • The Rexroth Store

  • Your sales contact

After your order is confirmed, you’ll receive a welcome email with login details and a Software License Certificate.

How do I activate my license?

Follow the guide: How to assign apps and licenses to devices guide.
After assignment, download your files and upload them to the device. 

Where can I manage my licenses?

In the ctrlX Device Portal. The license receiver in your company gets an email when new licenses are available.

How do I transfer the license to my device?

Offline case

  1. Download the license file from the Device Details page.

  2. In ctrlX CORE, go to Settings > Licenses.

  3. Upload the license file.
    💡 Tip: Make sure your device’s date and time are correct.

How to I remove licenses

If the license is not yet downloaded: Go to the Device Details page and click the trash icon.
If already downloaded: Submit a request to our Support team. Removal can take up to 24h.

Transferring licenses to a new device /exchanging a device

Yes. Go to  Service Tickets  and fill the form: Transfer Licenses. You'll need:

  • Your company number

  • Old serial number

  • New serial number.

Adding more licenses later

Yes. If you’re a direct Bosch Rexroth customer, request a user account. Otherwise, claim your device and order via the ctrlX Store or a sales contact.


💬 Devices

How can I find my device?

Your device may be in a different folder. Change the search filter to All folders.

Or, your device was not yet registered. For step-by-step help, see our guide: How to Find and Register my devices.

How do I register a new device?

All controls ctrlX CORE and SD-Dongle devices are registered automatically. For Engineering PC devices or partner devices, follow the guide: How to Find and Register my devices

Why my device name is not updated automatically?

The ctrlX Device Portal is an offline tool and shows devices by serial number as name.
👉🏿 See the FAQ question: How do I find my device serial number?

How do I find my device serial number?

on ctrlX CORE:

  • Go to Setting

  • Click Setting information

  • Check the Type plate section to find the device serial number 

My device is under repair. How do I retrieve the license?

  • In-warranty devices: Licenses remain in the Portal and can be reassigned.

  • Out-of-warranty devices: Licenses cannot be reassigned.

In urgent cases, we can send you a replacement device licensed the same way, once the defective unit is received. Contact our Support hotline.  

My device broke and I urgently need to replace it. How should I proceed?

In urgent cases we can send you a device that is licensed like the device you wish to return. After we receive the defective device, we will remove the Licenses and they will be “exchanged” for the ones you received on the new device.



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