Problem creating a virtual core

Hello,

I have ctrl Works 1.20.10, and cannot start the virtual core. When created, it's state is offline. When I click start, it goes to Booting and after 1-2 mins it just says No response, and thats it. Name is also not clickable. You can see them in attached images.

I've tried the solutions in below link, but they didn't work. I also disabled antivirus. Am I missing something?

/ctrlx-works-mpp856pr/post/problem-with-virtual-ctrlx-core-LTRpjgA6uVqa8bP?highlight=3hgwZ0wsAObyMrz

Thanks for the support.