ctrlX offline hlep can not be accessed

Dear Colleagues,

I have installed the ctrlX offline help, but I can not open it. it always reports the below error. do you have any experience about this? thank you!

Best Regards,

Henry

Best reply by FooFighter

Hello Henry,

either the Offline Help Server is not running --> check Services 'ctrlX Offline Help-*' and restart them,

or your firewall setting do not allow to connect. --> add a firewall rule for

' C:\Program Files\ctrlX Offline Help\opt\iviews\ivcontent\nginx.exe\nginx.exe' that allows the connection on the localhost tcp port.

Regards,

Oliver

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