Hello,
We are having the above fault, Encoder signal incorrect, happening frequently. We checked the electrical, EMC, etc. We also upgraded to firmware version AXS-0308 to AXS-0402 as the version notes mentioned there was some improvements on the fault behavior, but that did not help. The machine has seven axes, and only one is consistently having this fault. This is a gripper axis, so it moves with relatively high dynamics, slowing it down seems to help, but not a fix of coarse. Are there any other possible causes to this fault?
I also remember there was a technical note about newer versions requiring new cable. Could someone please share the technical note?
Thanks