Different SAFEX Connectors?

Hello,

We have a customer that has a SAFEXC12 and he has the output connector broken,

We have ordered new connectors following this reference XACC-3-CSRTB12_L (R911410768)

The problem is that when we try to plug the new connectors it does not fit in the SAFEX, this SAFEX is one of the first ones so we do not know if the connectors should be the same? Or maybe should I order different connectors?

Please let me know how should I need to proceed,

Thanks,

Best reply by ChrM

Hello Eric,
please send the SAFEX-C.12 to the service department for analyzation and repair. You got an e-mail with the necessary information. TechPost is set to the Serial number 7260120000281DJ.
Christoph

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