ctrlX Core cannot reach Safex C.15 through EtherCAT

The Safex C.15 controller is recognized offline within ctrlX I/O - installation via the Device Description file V1.0.1.29_FPGA211.
When OnLine ctrX I/O shows as if the device description file has not been installed.
Also ctrlX Core cannot connect to Safex.

ctrlX Core & Works at 1.20 last version.

Can you help us?

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Best reply by BRamos

Hi AlexandreGurgel,

Sorry for the delay. I just checked this issue again and realized that, from the screenshot above, it looks like the product code is wrong (0xFFFFFFFF).

Because the product is not correctly identified the ctrlX I/O does not reognize the correct ESI file for the device.

Please reach out to Bosch Rexroth Support Team to see how to proceed.

Best Regards,

Bruno Ramos

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