Hello,
I have a CtrlX Core X3 that we have updated from 1.20 to 2.04 using the system image file via SD Card. We have also loaded updated PLC licenses to support PLC App 2.04. When I load the licenses on the Core, the Licenses page shows the app is installed and the licenses are good.
However, when I try to load the PLC page on the web interface, the page shows I don't have licenses installed.
I try to load PLC Engineering 2.4.1, connect to the PLC app and download a default project, but I still get an error that no licenses are available.
We have tried the following:
- Power cycle the Core
- Delete the PLC app and power cycle, then reinstall the app
- Done a 'Clean All' from PLC Engineering
- Reset the active configuration
- Do a factory reset of the Core using the Reset Device Data option with a mounted SD Card
Under each case, the same result is had and the PLC app will not work. Can anyone give any tips or ideas on how to correct this issue? I have updated other Cores in a similar way but haven't had this problem.