Hello,
A customer is sporadically getting a message that his PLC licenses are missing, even though we have verified that he has the PLC Basic and PLC Standard licenses that his PLC application requires. When we look the error log we see a couple of messages that seem to be related to multi-core support:
info;2024-01-23T16:31:39.145487-06:00;plc;0A0A0001;;PLC log message;;<SysCpuMultiCore> Configuration of licensed cores for IEC-tasks is invalid
info;2024-01-23T16:31:39.1449-06:00;plc;0A0A0001;;PLC log message;;<SysCpuMultiCore> Number of licensed cores for IEC-tasks: 1 from 4;plc.system;;'2024-01-23T16:31:39.14533-06:00;rexroth_diag;rexroth-automationcore;cmp_cx_util.cpp;cmpCxUtilEventCallbackFunction;585
However his PLC is only using single core:
Any ideas what could be causing this?
Best regards,
Brian