I have a customer who has locked their WR21 after too many incorrect password attempts. I'm assuming the only way to recover from this is to reflash the panel, as described in section 3 of the software manual. I have not been able to find the image file called out in the manual. Can anyone help with the location of this file? Or is this something I need to request through a different channel?
WR21 Factory Reset
Best reply by CodeShepherd
I checked again internally and there are no images provided by Rexroth to reset a WR21 device. So for resetting the device needs to be send to the service.
3 replies
I checked again internally and there are no images provided by Rexroth to reset a WR21 device. So for resetting the device needs to be send to the service.
I'm not sure the RC update covers what I'm trying to accomplish. I've performed several of these updates and they've always required access to the panel OS in order to move the RC files from the storage medium onto the panel file system. I didn't think there was a way to perform that update while being locked out of the OS, which is why I had planned to build an image for the panel as described in section 3 of the manual. Should I be handling this in a different manner?
In general a good search point for that is our homepage see https://www.boschrexroth.com/en/de/search.html?q=wr21&num=10&origin=header&s=download.
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