Recurring license management error on ctrlX Core X5 Plus after clean SystemImage

Hello,
I have a recurring license problem on a ctrlX Core X5 Plus.

The device repeatedly shows:

  • 080F0550: Error in license management

  • 080E0550: License manager warning

  • detailed diagnostic 0C7A0092: ctrlX OS System License - *** - Standard Runtime missing

Additionally, I also see a health warning:

  • 080F0540: Warning detected during health monitoring

  • detailed diagnostic 0C66003A: High control temperature

The problem is that, as far as I can see, there is no such license on the device, and the documentation for this error does not really explain the root cause.

We already tried several times to reinstall the firmware completely with a fresh system image, following the official reset and restore instructions. The installation itself works, but after some time the same error comes back again.

Has anyone seen this issue before, or can suggest what else should be checked?

Best reply by CodeShepherd

CypSto are there any news? Is this issue still open?

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