ctrlX Core X3 led stays blinking blue version 1.20

Hello,

I have a ctrlX 3 where i run the version 1.20 running correctly for all my tests.

I checked the apps part and saw there was some new apps sytem version available : Ubuntu Core and an other one I don't remember. So I clicked on button update to update them... Unfortunatly after few minutes of updating, the X3 stopped (all led change to Off) and after some minutes again, the PLC changed to continously blinking in blue whthout changing to only green.

I have restarted it manually but now my X3 does not restart and stays only in blue bliking mode. I checked our user Manual and th ePLC could be in : Service Mode or Starting phase. I can ping the PLC but I can not connect to the web user interface: there are nothing...

How can I know in which status is my PLC? Do I have the possibility to read a log file to understand better his status? How can I start the PLC without re-installing the complet system?

Thanks for your help

ThibaultM

Finally, I could not reach anymore my ctrlX, even with a ping... I had to make a "Hardware reset".

One remark, it would be interesting to have some advanced diagnostic features like :

- If we connect a SD card or usb memory stick to have automatically the copy of log files and let the possibility to understand in which state is the ctrlX

- A possibility to put the ctrlX in a specific mode like : service mode and you have at minimum the access to log files to try to understand the issue

- To complete our user manual because the state I had on my CPU was not describe clearly

After the "Hardawre reset", I can show you what was the proposal on my ctrlX. On the Apps part, if I visualize "system apps" :

I have the possibility to "Update" core20 to core22 and snapd to in don't know. I clicked on both update buttons and I had the crash...

If I disconnet my ctrlX from Internet these update possibilities disapear.

Can you give me more details about these update possibilities informations, I seached on ctrlX user manual and I didn't find informations.