Introduction
User management in the ctrlX Device Portal ensures that the right people have the right level of access. This how-to explains how to navigate the User Management page, what roles exist today, and how administrators can manage permissions.
Accessing User Management
Click on your profile (your email) in the top-right corner.
Select User Management to open the full list of users.
The User Management page shows:
A complete list of all users in your account.
Each user’s email and role (Admin or User).
From here, administrators can:
Add new users.
Change user roles.
Delete user access to the account.
ℹ️ Info
Admins can also grant or revoke access to folders for individual users. Check the article: How to organize assets with folders
User Roles
Currently, there are two roles available:
Admin
Full access to the entire account and all features.
Can create, edit, and manage all folders.
Can invite new users and approve access requests.
Can grant or revoke folder access for other users.
User
Can log in and access all available services.
Cannot edit folders, invite new users, or approve user requests.
ℹ️ Info
No additional roles are available today. If your team requires to revoke an admin role from a user or propose a new role type, please open a service ticket.
Requesting Role Changes
If you want to:
Suggest a new role (e.g., “Read-only” or “Project Manager”), or
Request revoking Admin rights from a user,
open a Service Ticket ctrlX Device Portal Service Tickets
Feedback & Improvements
We are continuously improving the User Management experience.
👉 Please share your feedback via the community forum ctrlX SERVICES forum page or, by click in this form link:
What features would make managing users easier?
What new roles or permissions would you like to see?
Your input helps us shape the next updates.