NI cRIO 9057 Ethercat master communication issues with Ctrlx Drive

Hello,

our customer has Ethercat communication issues.

He's using this configuration:

-Ctrlx Drive Ethercat slave : XCS2 firmware v402

-Plc Ethercat Master : NI cRIO- 9057 (labview 2020 version sp1)

When the plc sends to the slave in OP, this message appears and drive stop in Pre-operational:

We tried both in Coe and Soe.

We used XML files from DeviceDataSheet's Ctrlx Drive engineering (1.3) installation folder.

Have you already experienced this problem?

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