We have a customer who has purchased and installed a 1000-tag WebIQ runtime license. The license appears in the list of available licenses in the CORE web UI:
However, the WebIQ runtime is apparately failing to recognize this license. Attempting to start an application results in "an error occurred while trying to start the requested project..."
In addition, the online License Management tool does not indicate the presense of any licenses.
The issue appears to be that a 10-day trial license (which I believe was installed prior to the WebIQ license) expired today. This notion is supported by the fact that the customer was were able to back-date the CORE to yesterday's date and start the application. Â
Does anyone have any suggestions how best to proceed? As far as I know, it is not possible to delete the 10-day trial license from the device's list of available licenses. (I have admin rights in the licensing center and tried it.) The machine is currently being installed at a trade-show in Las Vegas, so the pressure is high to resolve this issue immediately. Will enabling "temporary usage rights" on the CORE work as a temporary band-aid?
ctrlX CORE X7, 1.20.x firmware. WebIQ Server App (runtime) 2.14.3
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