Question from a colleague:
Good morning ,
“(my boss) addressed me to you for a question about STO Drive Safety”
Our costumer is asking : “ what’s the minimum time for STO Safety to be ready again after consecutive activations ? “
Behind this question “normally”, in my opinion, we have a customer who is misleading the Safety purpose which is “monitor / prevent” and not “acting”, unless something goes wrong of course.
I say that because, when safety activates customer’s actual concern should be check whether somebody got injured and not how long it takes to reactivate safety. ( anyway seconds or below )
Probably, he aims to programmatically stop the machine with STO instead writing the right code in PLC program.
This is a very common case for us. I’ll call the customer to clear up the topic. So, I did with other customers too.
Therefore in many situation talking is not enough.
Do you have any datasheet or piece of documentation to share with me to support my communication to the customer ?
“don’t hesitate to correct my understanding of the safety purpose”
I thank you in advance for your support.
Cordiali Saluti / Best regards,